Jessica Roberson, a 38-year-old woman, witnessed and filmed a Provac Australia driver making a racist gesture toward her Uber driver while they were caught in traffic on the Gold Coast. The incident occurred as their vehicle slowed near a car accident, and a ute driver behind them began honking. Roberson said, "He pulled up alongside us and did a racially charged gesture towards my Uber driver."
Roberson felt compelled to apologize to her driver, who was more concerned about not escalating the situation, saying, "It's OK, it's OK."
Following Roberson's sharing of the video on social media to demand accountability from the company, she has faced legal threats and a 10-page document demanding the immediate removal of the videos, citing commercial harm to the company. Provac Australia's co-general manager, Rhys Lambert—son of director and former One Nation candidate Matthew Lambert—apologized for the driver's actions in a Facebook comment unrelated to the incident.
Advocates like Mr Sivaraman have called for structural solutions to make reporting racism safer, highlighting frameworks such as the National Anti-Racism Framework proposed by the Australian Human Rights Commission in 2024.
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